The advancement in technology has changed the way utility providers operate over the past few years, and providers will need to adapt to these changes if they are to continue to progress.
“Rising natural gas demand in more sectors, and geographies, and the onset of the digital age—bringing perhaps a step change in the oil and gas sector's ability to boost productivity while also reducing cost," reads Deloitte’s latest oil and gas industry outlook.
Uncertainty will be a constant for many in the oil and gas sector, but that doesn’t need to be the case for natural gas utility providers.
Technology now plays a key part in customer service and allows providers to interact directly with their customer.
The SilverBlaze Customer Portal does exactly that, using our extensive experience in the natural gas industry to craft a customer portal that works in harmony with both your system, and your customers. The software has been developed to create a perfect customer service and engagement solution for natural gas utility companies.
Our tailor-made services will bring you back into the 21st century, allowing you to offer the customer service that your clients demand.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.