Utility Outage Integration
The Utility Outage Management System (OMS) Web Extensions Portal Module provides a web interface for customers to sign up for outage notifications via Email or SMS Text, to report outages to your operations team, and an outage map showing current outages. Optional IVR connectivity can be configured if required.
The Utility OMS Web Extensions Portal offers a rich set of customer features, including:
- Real-time, secure web service calls for OMS integration.
- Outage Notification sign-up and management
- Report Outage Forms – customer and CSR-facing.
- Outage Notifications – email, SMS/text.
- Outage Map – based on Google Maps.
- IVR web services integration..
The DataVoice International integrated outage management system gives utilities of all sizes the power to map outage events, connect with customers and coordinate with field teams. Proactive notification features keep everyone updated in real time, reducing call center volumes during big outages. And the solution leverages robust analytics tools that allow utilities to predict outages and improve system reliability. In all, the DataVoice OMS lays the groundwork for efficient and effective field operations and, by extension, customer or member satisfaction. Contact us to learn more about our weather-tested OMS suite.
