<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=414098312259560&amp;ev=PageView&amp;noscript=1">

Utility Outage Integration

The Utility Outage Management System (OMS) Web Extensions Portal Module provides a web interface for customers to sign up for outage notifications via Email or SMS Text, to report outages to your operations team, and an outage map showing current outages.

Optional IVR connectivity can be configured if required.

The Utility OMS Web Extensions Portal offers a rich set of customer features, including:

  • Real-time, secure web service calls for OMS integration.
  • Outage Notification sign-up and management
  • Report Outage Forms – customer and CSR-facing.
  • Outage Notifications – email, SMS/text.
  • Outage Map – based on Google Maps.
  • IVR web services integration..

Request a Demo

Utility Outage Management

The SilverBlaze Solution

The best way to experience the SilverBlaze Customer Portal is with a personalized demo. Our team will walk you through the SilverBlaze solution, so you can see first-hand the comprehensive features, and the attractive, easy-to-use design.

Your demo will include viewing features such as bill presentment, bill payment, payment alerts, Smart metering activity, time of use stats, and more. We look forward to showing you the SilverBlaze Customer Portal and answering your questions.

Book a Demo
SilverBlaze Solutions

How On-Demand Data Helps Customers Better Manage Their Utility Usage

 On-demand customer service has grown exponentially in the last few years, and it’s now a crucial aspect of the customer experience (for utility providers included). On-demand TV and movies are entrenched in the home entertainment industry, online shopping gives consumers the opportunity to...

Read More

SilverBlaze Utility Solutions

Icon_Asset 1 Icon_Asset 2 Icon_Asset 3 Icon_Asset 4