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Utility Outage Integration

The Utility Outage Management System (OMS) Web Extensions Portal Module provides a web interface for customers to sign up for outage notifications via Email or SMS Text, to report outages to your operations team, and an outage map showing current outages.

Optional IVR connectivity can be configured if required.

The Utility OMS Web Extensions Portal offers a rich set of customer features, including:

  • Real-time, secure web service calls for OMS integration.
  • Outage Notification sign-up and management
  • Report Outage Forms – customer and CSR-facing.
  • Outage Notifications – email, SMS/text.
  • Outage Map – based on Google Maps.
  • IVR web services integration..

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Utility Outage Management

The SilverBlaze Solution

The best way to experience the SilverBlaze Customer Portal is with a personalized demo. Our team will walk you through the SilverBlaze solution, so you can see first-hand the comprehensive features, and the attractive, easy-to-use design.

Your demo will include viewing features such as bill presentment, bill payment, payment alerts, Smart metering activity, time of use stats, and more. We look forward to showing you the SilverBlaze Customer Portal and answering your questions.

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SilverBlaze Solutions

How to Protect Your Utility Customers From Scams

In the utility landscape, the energy consumers will often have to reach out to their utility provider for a number of reasons. Perhaps they need to update some information on their account profile, or maybe they are looking for outage updates, or quite simply, the consumer wants to know why...

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SilverBlaze Utility Solutions

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