The Utility Outage Management System (OMS) Web Extensions Portal Module provides a web interface for customers to sign up for outage notifications via Email or SMS Text, to report outages to your operations team, and an outage map showing current outages.
Optional IVR connectivity can be configured if required.
The Utility OMS Web Extensions Portal offers a rich set of customer features, including:
The best way to experience the SilverBlaze Customer Portal is with a personalized demo. Our team will walk you through the SilverBlaze solution, so you can see first-hand the comprehensive features, and the attractive, easy-to-use design.
Your demo will include viewing features such as bill presentment, bill payment, payment alerts, Smart metering activity, time of use stats, and more. We look forward to showing you the SilverBlaze Customer Portal and answering your questions.
The customer experience is becoming increasingly important in all industries, and utility providers now have a range of reasons for wanting to better engage their customers and offer superior customer service.
In fact, a recent study from Deloitte predicts that utility providers will...