Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.
Not only do SilverBlaze Smart Forms allow you to improve data collection and tracking, while automating manual processes, they also integrate easily with your existing systems—lowering operating costs, and boosting customer satisfaction.
With SilverBlaze Smart Forms, utility customers will no longer have to deal with time-consuming, inefficient manual processes. Instead, public, private, and municipal utilities can use our workflow solution to conveniently collect data and information from their customers.
SilverBlaze Smart Forms have been designed so that utility companies can create web forms that dynamically tackle business process management (BPM) initiatives, and customer service needs.
With SilverBlaze Smart Forms utility companies can:
With SilverBlaze Smart Forms automating your processes, you can save weeks of employee time, better allocate your resources, and improve your customers’ experience. They can be implement for a wide assortment of needs—ranging from pre-authorized debit applications, to street light outage notifications. Your customers can access the forms at any time, allowing them to quickly relay important information to your employees.
SilverBlaze Smart Forms are implemented with a complete library of forms, each of which can be easily customized to meet the distinct needs of utility providers and their customers.
Utility providers have access to powerful, easy-to-implement, completely customizable forms for automating workflows and improving customers satisfaction levels across their organization.
We would have selected The SilverBlaze Customer Portal and Smart Forms based on look alone. They’re very intuitive. We wanted to ensure people were able to make good use of our site and customer portal—The SilverBlaze Customer Portal and Smart Forms helped us achieve that goal.
SilverBlaze Smart Forms conveniently provide your utility with the information and tools you need to keep customers satisfied through continuous refinement to processes and infrastructure.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
From a business perspective, utility usage data is an important metric. Not only does it give you insights into customer behaviour, it also gives you invaluable KPIs that help you build a strategy around your long-term objectives for managing conservation and demand.