SilverBlaze Smart Forms have been designed so that utility companies can create web forms that dynamically tackle business process management (BPM) initiatives, and customer service needs.

With SilverBlaze Smart Forms utility companies can:

• Offer customers an easy-to-understand, intuitive method to quickly and conveniently provide important information online
• Easily integrate SilverBlaze Smart Forms into new or existing workflow process
• Immediately route customer information through the proper channels, eliminating misplaced information
• Reduce customer wait times, and ensure service tasks are dealt with in a more efficient manner
• SilverBlaze Smart Forms built with our workflow software, are completely adaptable to meet the needs of your utility and its customers.

With SilverBlaze Smart Forms automating your processes, you can save weeks of employee time, better allocate your resources, and improve your customers’ experience. They can be implement for a wide assortment of needs—ranging from pre-authorized debit applications, to street light outage notifications. Your customers can access the forms at any time, allowing them to quickly relay important information to your employees.

SilverBlaze Smart Forms are implemented with a complete library of forms, each of which can be easily customized to meet the distinct needs of utility providers and their customers.  

Utility providers have access to powerful, easy-to-implement, completely customizable forms for automating workflows and improving customers satisfaction levels across their organization.