Improving CX in a 1.2 Million Square Kilometer Service Area


Discover how the silverblaze Customer Portal was successfully implemented for the Northwest Territories Power Corporation (NTPC). NTPC provides electricity and support to approximately 8,500 residential and commercial customers over a vast 1.2 million square kilometer service area.

Learn how we helped NTPC to:

  • implement this solution to a vast geographical area
  • improve customer experience
  • provide customer service representatives more time for high impact customer tasks
  • encourage smart energy consumption

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