Improving CX in a 1.2 Million Square Kilometer Service Area

Improving CX in a 1.2 million square kilometer service area, case study by SilverBlaze, featuring a man using a tablet with a map background.

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Discover how the Silverblaze Customer Portal was successfully implemented for the Northwest Territories Power Corporation (NTPC). NTPC provides electricity and support to approximately 8,500 residential and commercial customers over a vast 1.2 million square kilometer service area.

Learn how we helped NTPC to:

  • implement this solution to a vast geographical area
  • improve customer experience
  • provide customer service representatives more time for high impact customer tasks
  • encourage smart energy consumption

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