Strategic Trends That Will Impact Utility providers in 2020


Explore technological innovations in the Utility Industry that will help organizations create a customer-centric business model

In this eBook we take a look at the top 5 trends that will impact utility providers in 2020 and going forward.

Utility customers want personalized choices, control over their usage, digital management of their accounts and improved engagement channels to communicate with their provider – yet a study from J.D. Power found that utilities are one of the lowest-performing industries for digital customer experience.

See how your company can be a top utility with simple changes to create a superior customer experience for your customers.

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