April 29, 2022 – Richmond Hill, Ontario – Today, Silverblaze, a subsidiary of Harris Utilities, has announced that its consumer self-service platform has been bolstered by a broader set of energy efficiency, decarbonization, and water conservation functionality.
Powered by the Microsoft Azure SaaS cloud, Silverblaze is a secure, white-labeled consumer self-service portal that has been enabling utility customers to connect with their utility providers and pay their bills for more than twenty years.
Harris’ 2021 acquisition of Aclara’s Adaptive Consumer Engagement (ACE) gave Silverblaze developers access to ACE functionality which is now part of the Silverblaze solution. New functionality includes the ability to leverage Azure’s AI/M engine to give customers personalized insights and recommendations into their energy and water usage. It enables utility companies to offer them energy and water-saving products, programs, and services.
“Today, our mission is to enable energy and water consumers to make informed decisions to support a sustainable future while helping utility providers drive innovation to reduce costs, increase on-time bill pay, and improve the overall health of the utility and the planet,” Brian Thomas, EVP, Silverblaze.
A solution that grows with your utility, Silverblaze functionality is offered through three packages; Essentials, Premier, and Enterprise along with several optional solution enhancements to meet the unique needs of each utility.
Meeting with the Silverblaze Team During CS Week
Silverblaze’s consultative team will be participating in CS Week, May 2-6, 2022, at the Phoenix Convention Center from the Harris booth #501. Schedule a meeting time by emailing Jerry Rahon at firstname.lastname@example.org.
SilverBlaze Solutions is award-winning software innovation, development, and consulting firm. Founded in 1999, SilverBlaze provides utilities with a value-focused, highly-customizable web self-service portal and smart forms software.
As a leader in customer engagement and collaboration, we specialize in providing self-service portals and intelligent form software to electric, water, gas, telecom, and multi-service utility companies. Over the past 19 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.
Ottawa, ON – Harris, a global vertical market software provider and acquirer, broadened its utilities portfolio by acquiring the business of SilverBlaze Solutions Inc.(SilverBlaze), a provider of award-winning customer service and engagement software solutions.
Harris began its operations in the municipal utility sector 45 years ago and continues to build upon its leadership position with the acquisition of SilverBlaze. Jim Simak, Senior Executive Vice President says, “We are pleased to be able to acquire SilverBlaze, which will complement our existing offerings and drive even greater value to our many clients. Our clients will be able to deliver the future of self-service, touchless and omnichannel experiences to millions of customers and citizens they serve, which has never been more critical and necessary.”
Headquartered in Ontario, Canada, SilverBlaze specializes in providing self-service portal and intelligent form software to electric, water, gas, telecom, and multi-service utility companies throughout Canada, the United States, and the Caribbean. SilverBlaze’s founding partner and co-owner, Dan Mair comments, “This is a win-win-win for all stakeholders. Not only does Harris provide the company a permanent home for SilverBlaze, but it also offers a rewarding and growing environment for our employees. Our customers also benefit as their investment in SilverBlaze is secured and protected for decades to come.”
Harris’ long-term commitment to our employees and their career development was a vital factor for SilverBlaze when considering their next steps. Harris welcomes co-owners Neil Atkinson, David Harty, Dan Mair, and the SilverBlaze employees to the organization.
SilverBlaze is an award-winning software innovation, development, and consulting firm. Founded in 1999, SilverBlaze offers comprehensive software solutions for utilities - the SilverBlaze Customer Portal, and SilverBlaze Smart Forms and Workflows.
About N. Harris Computer Corporation (Harris)
Harris acquires vertical market software businesses, manages them well, and builds them for the future. Through acquisitions, Harris has grown extensively from its roots in the utilities, local government, education, and healthcare verticals to operate over 130 businesses globally across more than 20 industries. We are a part of Constellation Software Inc. (TSX: CSU), one of North America’s most active acquirers of software businesses.
The company, which has created the award-winning Customer Portal for Utilities, officially moved into the new office location on Monday, August 19, 2019. The office is located at:
45 Vogell Road, Suite 401
Richmond Hill, Ontario
Canada, L4B 3P6
The new office will set SilverBlaze up for further expansion, as well as allow the company to continue improving and enhancing the integrations and partnerships that make its Customer Portal so successful.
Dan Mair, President and Director of Customer Portal Technologies at SilverBlaze, said: “SilverBlaze is truly proud to announce our 20th anniversary in business. The opening of our new office location is not only a fantastic way to celebrate this milestone, but also to perfectly set us up for future expansion.”
SilverBlaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with fully-integrated, value-focused, highly-customizable web self-service portal and smart forms software.
Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.
[Phoenix - AZ - April 8, 2019] SilverBlaze Solutions (www.silverblaze.com), an award-winning software development and consulting firm for the utilities sector, is celebrating its 20th year in business while attending CS Week in Arizona on April 8-12 at booth #1139.
The company - which was founded in 1999, is based in Toronto, Canada - provides highly-customizable, self-service customer portals to a wide range of water, sewer, electric, gas and telecom utilities across the US, Canada and the Caribbean.
The company’s success has been founded on two pillars - fostering strategic alliances with key utility industry players, and pushing the boundaries of its utility customer self-service portal software through innovation delivering the best customer experiences.
By leveraging the company’s strategic partnerships with some of the industries most experienced utility software and consulting firms, SilverBlaze has not only grown significantly in recent years, but has also been able to provide best-in-class and innovative utility customer portal solutions to the marketplace.
“Much of our recent success is owed to nurturing strong, world-class partnerships in the utility sector,” commented David Harty, Director of Sales and Marketing at SilverBlaze. “Many of the major vendors serving the utility sector, seek out our utility customer portal software expertise, which is a testament to the quality of our software solution, and our consulting services. We are always prepared to collaborate with new vendors and partners in the utilities space.”
SilverBlaze has become a leader in business collaboration through its partnerships with utility experts such as utility billing system providers, utility payment processors, smart meter companies, and many more. These strategic alliances are helping SilverBlaze to provide the latest utility customer portal solutions to increase their customer interactions and experiences online.
“SilverBlaze has been a wonderful partner, a true pleasure to work with. They are true innovators in the utility customer portal space and we look forward to working with them for many years to come.” said Cameron Mahbubian, Executive Vice President of Systems & Software, a Harris Utilities division.
Along with recognizing the importance of its partnerships in 2019, SilverBlaze is also focusing on bringing significant innovation to its utilities customer portal software solutions.
SilverBlaze is introducing a series of utility customer portal software enhancements at the CSWeek show this week. Updates include a new conservation platform, a mobile app, as well as plans to expand its existing Smart Forms technology - which has rapidly grown in popularity over the past couple of years and includes over 30 different forms with intelligent workflows.
If you have any questions about SilverBlaze’s strategic partnership opportunities, product innovations, or simply want to learn more about the SilverBlaze Customer Portal for Utilities, reach out to the company’s team of experts today at 1-866-305-1911.
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SilverBlaze Solutions is an award-winning software development and consulting firm for the utilities sector. Founded in 1999, SilverBlaze provides utility firms with value-focused, highly-customizable, self-service portals and smart forms software.
Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement through their utility customer self-service portal software. Some of SilverBlaze’s clients include Danville Utilities, Alectra Utilities, and the Bermuda Electric Light Company. Learn more at www.silverblaze.com.
About Harris Utilities
Harris Utilities is a leading provider of advanced enterprise software solutions that meet the rapidly evolving needs of electric, water and gas utilities throughout North America and the Caribbean. Learn more at www.harrisutilities.com
Capricorn and Apollo Software Rebranded
Tampa, FL -- April 30, 2018 -- SilverBlaze, a leading provider of customer portal solutions for the utilities industry, has positioned itself for future success with the rebranding of its award-winning software, the launch of its new website, and increased brand presence at this year’s CS Week.
The company’s award-winning software provides utility professionals with the tools needed to enhance customer engagement through a self-service web portal, connecting customers with utility providers on any device.
The company’s Capricorn and Apollo products have been rebranded to the SilverBlaze Customer Portal and SilverBlaze Smart Forms, respectively. The two products will continue to offer innovative and unique solutions to utility providers, but now with even more brand clarity and benefits.
Add-on modules, such as Smart Meter, Commercial and Industrial Demand Management, Outage Integration, Telecom, and Content Management Systems, are all available, as well as some new features and new customer smart forms that can be seen at this year’s CS Week conference.
SilverBlaze has also launched its new website - www.silverblaze.com. It features a clean user-friendly design that improves functionality, navigation and enhances SilverBlaze’s rich content offering for utility professionals.
David Harty, Director of Sales and Marketing at SilverBlaze, said: “We’re excited to announce our rebranded Customer Portal software, as well as our brand-new functional website. We believe these updates will continue to position SilverBlaze as a leader in comprehensive software solutions for the utilities market.”
Meanwhile, SilverBlaze will be attending CS Week at the Tampa Convention Centre in Florida on April 30 to May 4. CS Week is the premier customer service and educational conference for electric, gas, water and cable utility professionals in Northern America, and around the world.
SilverBlaze will be exhibiting the SilverBlaze Customer Portal at booth 133, to the more than 2,000 utility professionals and industry partners attending the event. SilverBlaze consultants will be on hand to show utility professionals how the easy-to-install Customer Portal can provide high-value data and information across any device.
Harty added: “SilverBlaze will be on hand at CS Week to showcase our Customer Portal and Smart Forms & Workflow software. Come by for a demo and find out how our self-service portal and intelligent form software can provide your customers with all the tools they need to manage their account.”
The company will also be hosting a prize draw with the lucky winner picking up a brand-new TV, more details can be found at the SilverBlaze booth and www.silverblaze.com.
For more information on SilverBlaze’s updated product offerings, new website or to book a meeting at CS Week, please contact us on 1.866.305.1911 or visit our website at www.silverblaze.com.
SilverBlaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.
Over the past 19 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.
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Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Customer self service portals are constantly adapting to meet the ever-changing needs of the customers using them. Sometimes trends stay the same for years and other times, shifts in technology and customer expectations bring forth the need for new and innovative ideas.