Capricorn and Apollo Software Rebranded
Tampa, FL -- April 30, 2018 -- SilverBlaze, a leading provider of customer portal solutions for the utilities industry, has positioned itself for future success with the rebranding of its award-winning software, the launch of its new website, and increased brand presence at this year’s CS Week.
The company’s award-winning software provides utility professionals with the tools needed to enhance customer engagement through a self-service web portal, connecting customers with utility providers on any device.
The company’s Capricorn and Apollo products have been rebranded to the SilverBlaze Customer Portal and SilverBlaze Smart Forms, respectively. The two products will continue to offer innovative and unique solutions to utility providers, but now with even more brand clarity and benefits.
Add-on modules, such as Smart Meter, Commercial and Industrial Demand Management, Outage Integration, Telecom, and Content Management Systems, are all available, as well as some new features and new customer smart forms that can be seen at this year’s CS Week conference.
SilverBlaze has also launched its new website - www.silverblaze.com. It features a clean user-friendly design that improves functionality, navigation and enhances SilverBlaze’s rich content offering for utility professionals.
David Harty, Director of Sales and Marketing at SilverBlaze, said: “We’re excited to announce our rebranded Customer Portal software, as well as our brand-new functional website. We believe these updates will continue to position SilverBlaze as a leader in comprehensive software solutions for the utilities market.”
Meanwhile, SilverBlaze will be attending CS Week at the Tampa Convention Centre in Florida on April 30 to May 4. CS Week is the premier customer service and educational conference for electric, gas, water and cable utility professionals in Northern America, and around the world.
SilverBlaze will be exhibiting the SilverBlaze Customer Portal at booth 133, to the more than 2,000 utility professionals and industry partners attending the event. SilverBlaze consultants will be on hand to show utility professionals how the easy-to-install Customer Portal can provide high-value data and information across any device.
Harty added: “SilverBlaze will be on hand at CS Week to showcase our Customer Portal and Smart Forms & Workflow software. Come by for a demo and find out how our self-service portal and intelligent form software can provide your customers with all the tools they need to manage their account.”
The company will also be hosting a prize draw with the lucky winner picking up a brand-new TV, more details can be found at the SilverBlaze booth and www.silverblaze.com.
For more information on SilverBlaze’s updated product offerings, new website or to book a meeting at CS Week, please contact us on 1.866.305.1911 or visit our website at www.silverblaze.com.
SilverBlaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.
Over the past 19 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.
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Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Due to the evolution of technology, customers across every single industry now want instant and seamless issue resolution. Friction in the customer support journey can significantly affect a utility provider’s satisfaction levels, and ultimately results in a below-par customer experience (CX).