SilverBlaze is excited to announce that we will be attending the world-renowned utility industry event CS Week 2021 this summer. Set to be held at the Tampa Convention Center in Tampa, Florida from August 16-19, CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.
SilverBlaze will be part of the Harris Utilities booth 501, a global software provider that broadened its utilities portfolio in 2020 by acquiring SilverBlaze.
Will you be attending the event? We’d love to see you there. We are excited to catch up with our existing partners, as well as showcase our innovative customer portal solution to other industry experts attending the event.
We will be hosting live demos of our award-winning SilverBlaze Customer Portal for Utilities, where you can find out exactly how our innovative platform allows customers to manage their entire utility account – from managing their utility consumption, viewing important information, making payments and so much more!
In addition to our live demos, one of our clients will also be present at CS Week and at our booth where they will speak more elaborately about their experience of using the SilverBlaze Customer Portal for Utilities platform.
Come by and listen to the SilverBlaze workshop session
SilverBlaze will also be holding a workshop session in a 50 to 100-person room, where we will have three speakers taking the stage on behalf of the SilverBlaze team.
Dan Mair, Vice President at SilverBlaze will be joined by two utility experts from parent company Harris Utilities, where we will discuss how our clients have experienced success through customer portal analytics and data retrieved from the portal itself.
The workshop will also see SilverBlaze conduct a quick 20-minute demo of its Utility Customer Portal for those in attendance.
Session time: S5, 9:45-10:30am
Room: 16, level 1
Date: Aug 19
What is CS week?
CS Week is all about offering content that helps you optimize your utility for better results.
Providing learning and networking opportunities that support the utility customer experience lifecycle, CS Week explores conversations around analytics, billing and payments, contact center, credit and collections, digital customer engagement, field services and so much more!
The three-day event will focus on providing utility professionals at every level with valuable, current and applicable education and industry networking opportunities, with an emphasis on “expanding excellence in customer service.”
Besides its multiple education venues and networking opportunities, CS Week boasts the largest customer service and supporting IT exhibit hall in the industry.
Tampa Convention Center (TCC) has introduced a number of health and safety protocols in response to the pandemic, including frequent sanitization and disinfection of all restrooms; continuous cleaning of all touch points; health screening for all TCC employees and contractors; and overnight electrostatic cleaning of areas used for meetings.
Check out this sneak peak of what’s in store at the event:
CS Week August 16-19, 2021
Tampa Convention Center, Florida
SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze partners with utility providers equipping them with value-focused, highly-customizable, self-service customer portals and smart forms software.
Over the past 21 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement through their utility customer self-service portal software. Some of SilverBlaze’s clients include Alectra Utilities, the Bermuda Electric Light Company, and the City of Provo. SilverBlaze is a wholly-owned subsidiary of Harris Computer Systems. Learn more at www.silverblaze.com.
Since 1976, Harris is a software company that has focused on providing software solutions that empower people who serve their communities. Harris currently does this for utility providers, local government, schools, public safety, and healthcare enabling their customers to deliver essential services, safety, and care to the citizens they serve. Harris is part of the Constellation Software Incorporated family of companies. For more information on Harris please visit www.harriscomputer.com