The SilverBlaze Customer Portal for Utilities is an award winning Utility Customer Portal used across the US, Canada and the Caribbean, providing Utility companies a self-branded platform for customer service.
Utility customers adopt to the platform quickly because the rich features are highly visual, conveying information on the homepage dashboard in easy to read graphs. The overall navigation is intuitive and customers require no guidance to view account or usage data, and allows for increased customer engagement for utilities.
We’ve received excellent feedback from Utility companies about the platform design and functionality:
“The portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the SilverBlaze Customer Portal for Utilities energy management and account inquiry tools.”
“Our customers expect the standard information and functionality, such as bills and payments. However, with the SilverBlaze Customer Portal for Utilities our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the SilverBlaze Customer Portal for Utilities web portal and its continuing development.”
“The SilverBlaze Customer Portal for Utilities has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.”
Our team will be happy to walk you through the SilverBlaze Customer Portal for Utilities utility portal, so you can experience first-hand both the functionality, as well as the look, feel and design.
The SilverBlaze team will be able show you how our customer portal for utilities operates and the features it has to offer you, your utility and your customers:
- Account details, pay plan, balance, past due, credit score
- My Current Bill: balance, indication if preauthorization is active, pay a bill, or look at the most recent bill
- My Alerts: power outage alert messages, budget alerts, high electricity usage alert
- My Smart Meter Activity: current (30 days), predicted, and last bill – consumption values in dollar amounts
- My Recent Usage – current bill compared to previous. Why was your consumption more advice and link for tips
- Time of Use Stats – dial graphic with on-peak, mid-peak, and off-peak
- My Consumption Ranking: gauges compare usage to neighbours
- My Recent Account Activity: short list of most recent bills and balances
- Submit a Meter Reading
- Choose a Language – using google translate functionality
- Link to Outage Map
The Homepage brings together primary information on a user’s account, billing, and usage – while the platform’s navigation bar features easy to identify icons that take you to specific functional pages. Functional areas in the demo include: Bills & Payment, Transactions, Usage, Smart Meter, Compare, Outages, and Profile.
A SilverBlaze Customer Portal for Utilities demo is the best way to experience the portal and see the high-value features that provide Utility customers with the very latest information to manage their Utility services.
Request a personalized demo today and we’ll get back to you to arrange a walk through.