On-demand customer service has grown exponentially in the last few years, and it’s now a crucial aspect of the customer experience (for utility providers included). On-demand TV and movies are entrenched in the home entertainment industry, online shopping gives consumers the opportunity to purchase products whenever and wherever they are and smart devices connect us to our service providers 24 hours a day, seven days a week. As online activity continues to grow, utility providers are presented with an opportunity to improve the customer experience (CX), increase engagement and drive new levels of customer satisfaction.
In the on-demand economy, utility providers are able to increase visibility around customer transactions, build new self-service options to reduce strain on customer service departments and improve utility-customer interactions through the use of technologies.
One of the most important features for utility providers in the on-demand world is the ability to understand, manage and alter their energy usage based on easy-to-understand and highly-accessible data.
That’s why the award-winning SilverBlaze Customer Portal for Utilities features in-depth and insightful customer usage and analytics that helps customers to view their usage data and manage their consumption.
What are the Benefits of a Digital Solution That Shows On-demand Utility Usage?
Having a digital solution that provides customers with insightful usage and analytics data serves two main benefits for your utility. Firstly, you become an energy partner for your customers, helping them to both track and manage their usage.
As a result, customers feel empowered, in control, and aware of their situation. You will be proactively helping them to achieve their energy goals, whether it is to live a more sustainable lifestyle or to save money. This in turn builds trust, and your utility will be seen as more approachable, transparent and customer focused.
Secondly, it also helps your utility’s conservation and demand management program. The strategies and policies you put in place to help customers adjust their utility consumption and to encourage off-peak usage have a huge impact on your utility’s long-term conservation and demand goals.
How Does the SilverBlaze Customer Portal for Utilities Help?
To help utility providers better reach and engage with their customers, SilverBlaze has created the award-winning SilverBlaze Customer Portal for Utilities - a self-service web solution that enables utilities to provide customers with a wide range of customer-facing features, including smart metering and regular metering information.
With consumption readings from both traditional and smarter meters, the SilverBlaze Customer Portal for Utilities ensures your customers have easy access to consumption patterns to ensure your customers gain insight into how much water, electricity, and gas they are using.
All through an easy-to-use, intuitive and feature-rich hub, customers are able to compare their utility usage with prior bills, common households, previous years and neighbours to allow themselves to better self-regulate their utility consumptions.
The smart metering module also allows utility providers to send a push notification to customers when high usage occurs or when an outage occurs in their area. Customers can completely customize these notifications directly in the portal.
By engaging, educating and incentivising utility customers to monitor and adjust their consumption accordingly, SilverBlaze provides utility providers with the tools they need to meet their conservation and demand management goals as well as improve the guest experience.
Interested in learning how the innovative Customer Portal from SilverBlaze works? Get your free demo today.