These videos give an overview of the innovative technologies – such as ebilling, customer analytics and smart meter usage – that can be integrated with our award-winning Customer Portal for Utilities.
As part of our ongoing commitment to provide utility professionals with the tools and advanced technology they need to enhance customer engagement and reduce customer effort, the tutorials in our video library take a look at:
A dashboard overview of our award-winning customer portal
This video looks at the SilverBlaze Customer Portal dashboard and how customers can use it, from any device, to:
- Monitor usage
- Receive and pay their bills
- Set notifications and alerts
- View social benchmarks
- Access their utility account 24/7
Not only does this improve customer satisfaction and the customer experience (CX), it can help your utility to automate traditional manual processes – allowing you to reduce costs and become more efficient in every aspect of your operations.
Watch the video here to see how the dashboard works in action, giving all the information your customers need right in their hands, on any device, at any time of the day.
Customers want improved engagement and advice on how they can save money and become more environmentally friendly each month. What does that mean for your utility? Providing customer analytics is essential to satisfying your customers not just in the future, but right now.
A customer portal will provide your customers with easy access to consumption patterns so they have insight into the exact amount of water, gas and electricity that they are using. They can use this information, along with comparisons to past and neighbourhood usage, to learn how they can cut down on consumption and save money. Find out how in this video.
Regular and smart meter usage
Whether you use traditional meters or new smart meter technology, a fully integrated and branded customer portal will allow your customers to view and download usage tables and charts for specific timeframes that give them an exact breakdown of their electricity, gas and water usage.
These usage breakdowns could be anything from monthly consumption, to as little as an hour. Learn more about how they work in our video.
Billing and payments
Looking for a way to empower your customers to pay their bills wherever and whenever is convenient for them? Ebilling is your answer.
Not only that, but an eBilling integration can help your utility improve the customer experience, reduce costs and paper usage, lessen the strain on your customer service department, automate billing data, improve customer engagement and much more.
Want to find out exactly how an eBilling integration works? Watch our video on billing and payments.
Want to learn more about how our customer portal can drive your utility company into the future? Contact the SilverBlaze team of experts today for more information. We would be more than happy to help.