The topic of customer experience has become top-of-mind in the business world today, with consumers demanding more from the organizations than they have ever done before.This demand for superior customer experiences is providing a huge opportunity for utility providers to improve how they engage their customers.
As customers come to expect personalization and convenience in all areas of their lives, utility providers are beginning to see how building stronger relationships with their customers and providing better service(s) can lead to tremendous benefits - for both their customer and the utility.
The best way to achieve a full customer experience for your utility users is by shifting utility customer service to digital channels. Shifting customers to digital channels leads to satisfied customers, higher customer engagement rates, better utility operational efficiencies and the ability to drive down utility costs.
The SilverBlaze Customer Portal for Utilities can help your utility achieve those benefits, and more.
What is The SilverBlaze Customer Portal for Utilities?
The Silverblaze Customer Portal for Utilities is an award-winning customer portal designed specifically for utility providers. Used across the US, Canada and the Caribbean, the innovative platform provides utility companies with a self-branded platform to enhance the customer experience and customer service.
Module for the customer portal include:
While modules can also be added on, including:
- Smart meter
- Commercial and industrial demand
- Outage integration
- Content management system (CMS)
- Mobile application
How does the SilverBlaze Customer Portal for Utilities work?
The portal provides a great customer experience with high-visual, customer-centric features that convey information in easy-to-read graphs and reports. The platform is an intuitive, customer self-service dashboard that requires little-to-no guidance to navigate through and view important information, such as user account details, usage data or to engage with their utility provider.
Through its customer-friendly modules, as well as smart forms and workflows which improves backend processes for utilities, the SilverBlaze Customer Portal is able to dramatically improve a utility’s customer experience while reducing utility expenses and increasing efficiencies simultaneously .
What have our clients said?
We’ve received excellent feedback from Utility companies about the platform design and functionality:
“The portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the SilverBlaze Customer Portal for Utilities energy management and account inquiry tools.”
“Our customers expect the standard information and functionality, such as bills and payments. However, with the SilverBlaze Customer Portal for Utilities our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.”
“The SilverBlaze Customer Portal for Utilities has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.”
Set up a demo of the SilverBlaze Customer Portal for Utilities today!
Want to know how the SilverBlaze Customer Portal for Utilities works in more detail? Our team will be happy to walk you through the Customer Portal, so you can experience first-hand both the functionality and the design of the platform.
The SilverBlaze team will be able show you how our Customer Portal for Utilities operates and the features it has to offer you, your utility and your customers including:
- Account details: pay plan, balance, past due, credit score.
- My Current Bill: balance, indication if preauthorization is active, pay a bill, or look at the most recent bill.
- My Alerts: power outage alert messages, budget alerts, high electricity usage alert.
- My Smart Meter Activity: current (30 days), predicted, and last bill - consumption values in dollar amounts.
- My Recent Usage - current bill compared to previous. Advice on why a customers’ consumption was more, with links for tips.
- Time of Use Stats: dial graphic with on-peak, mid-peak, and off-peak.
- My Consumption Ranking: gauges compare usage to neighbours.
- My Recent Account Activity: short list of most recent bills and balances.
- Submit a Meter Reading.
- Choose a Language - using google translate functionality.
- Link to Outage Map.
A demo is truly the best way to experience the SilverBlaze Customer Portal for Utilities first-hand.See how the platform can benefit your customer and maximize ROI for your utility.
Want to find out more? Schedule a personalized demo today from the SilverBlaze team of utility customer experience experts.